Team Leader: Personal Lines Telesales

iMasFinance

Centurion

Job Purpose

To effectively manage, monitor, supervise and motivate a team of Personal Risk Advisors, in an outbound Call Centre, towards achievement of department strategies and goals.

Job Outputs
• Achieve sales budget in terms of units and premium
• Timeous recruitment of advisors
• Ensuring a full complement of Advisors in order to reach business objectives
• Retention of key employees
• Manage disciplinary processes in terms of conduct and performance, as per SOP
• Maintain employee supervision files
• Ensure all amendments on the FSCA register are actioned timeously
• Ensure all consultants comply with legislative requirements
• Ensure sufficient coaching and training sessions are conducted
• Ensure CPD, COB as well as any other mandatory training is conducted
• Ensure all training records are completed and filed
• Submission of daily, weekly and monthly reports
• Monitor systems to operational effectiveness and advise applicable role players if any intervention is required
•... More Detail

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