Team lead Goa

Updated: March 03, 2024 09:21 AM GMT

Full time Job in Majorda, Goa

callcenterjob.co.in

Goa, Inde

Job Title: Team Leaders, Goa, IndiaReporting to: Manager Job Role Productive Staff – The TL is expected to load/check/deliver contracts as per businessrequirement Service Level Agreement: Manages client/project as per agreed SLAs. Project Management: The Team Leader is acknowledged for their product/process knowledge in the respective team(s),therefore, must gain thorough knowledge of the project and must be ready to be productivewithin the shortest period of time. Responsible for resource management, capacity managementand providing clear reports across ODL and Client Management. Continuous Improvement Must monitor weak performers and look at improvements. Must conduct continuousimprovement programs and monitor progress on a regular(monthly) basis. These activities musthave visibility across ODL Management. Two key elements in this section are quality andproductivity. These metrics must reveal improvements every six months or must be at leastconsistent if already exceeding the client... More Detail

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