Bilingual Life Services Representative

Updated: March 03, 2024 03:58 PM GMT

Full-time Job in Wawanesa, Manitoba

Wawanesa Insurance

Wawanesa, MB, Canada

Job Overview

Working under general supervision, this role supports Wawanesa's success by providing a superior customer experience to customers in response to their inquiries on their policies to maximize client retention. This role is responsible for handling and resolving client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force client policies.

Job Responsibilities
• Acts as the main point of contact for the Life Services operations
• Participate in Call Centre group for incoming client and agent calls
• Monitor and respond to customer service inquiries within company service levels
• Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties
• Coordinate and process ongoing policy changes for in-force policyholders
• Maintain records of all customer interactions, recording details of inquiries, complaints and the action that was... More Detail