Technical Service Manager

WhiteCrow Research

Nalagarh, Himachal Pradesh, India

About our client:

Our client is an integral part of the growth of Flexible packaging industry in South Asia. They create customized and innovative flexible packaging solutions - Milk Film Pouch, Easy Peel Lid Film, Laminates, Shrink and Stretch LD Film and Labels (Shrink and Wrap Around Labels) - across industries ranging from Dairy, Food & Beverages, Pharmaceuticals, Personal & Home care, Health & Beauty and more.

Role:
• Investigate customer complaints & issues using techniques such as Why-Why analysis to get to the root cause of the issues.
• Strengthen to technical service team expertise to demonstrate value to the customer and competitor differentiation.
• Develop application and end use expertise.
• Market Intelligence on Technical trends observed at our accounts: Be the voice of customer (technical team)

Responsibilities:
• Provide competent and efficient technical service to customers of Shrink Sleeve and Wrap around Label.
• Conduct the trial of new Product at Customer end... More Detail

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