Sr Engineer M2M Delivery

Ericsson

Noida, Uttar Pradesh

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About this opportunity!

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do.

Will act as single point of contact for customer technical queries.
Should be able to provide workable solution to minimize the impact during major / critical network events.
Track product related issue and bring support to close solution for customers outstanding issue.
Provide 2nd Level support for the Packet Core Operations Data Network and serve as the Operations Subject Matter Expert in Packet Core that includes GSM, GPRS, WCDMA, LTE technologies. Nodes include vEPC (Evolved Packet Core) i. e. MME/EPG on Virtual Platform.
Multi-Vendor Platform i.e... More Detail

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