Customer Experience Champion- Dungarvan (Salary Starts at 27,500)

Updated: March 02, 2024 04:12 PM GMT

Full-time Job in Dungarvan, County Waterford

Morgan McKinley

Dungarvan, County Waterford, Ireland

Job Description

We are looking for Customer Experience Champion for one of Ireland's leading banks who will provide full support to client's customers and answer queries and offer solutions to their problems.

As a Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner.

Responsibilities:
• Support in the day to day operation of customer service within the branch.
• Provide an excellent level of customer service, further improving the customer experience with both over the phone and face to face interactions.
• Take ownership and deal with customer queries in an effective, professional and compliant manner.
• Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.
• Assist with sales campaigns including post sales fulfilment, administration... More Detail