Front Office Associate

confidential

Panchgani, Maharashtra

Job Number 24076951
Job Category
Rooms & Guest Services Operations
Location
Courtyard Mahabaleshwar, 19/B Metgutad Panchgani-Mahabaleshwar Road, Mahabaleshwar, Maharashtra, India
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Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and... More Detail

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