Contact Centre Executive

Venturesathi

Rourkela, Odisha

Job Summary: As a Contact Centre Executive, you will be responsible for handling inbound and outbound customer inquiries via phone, email, and other communication channels. Your primary goal will be to assist customers with their questions, resolve issues, and ensure a positive experience. The ideal candidate should possess excellent English-speaking and writing skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

1. Handle inbound customer inquiries via phone, email, and chat with professionalism and courtesy.

2. Maintain a high level of customer satisfaction by ensuring inquiries are handled efficiently and effectively.

3. Document and maintain records of customer interactions, transactions, and relevant details.

4. Develop a deep understanding of the company's products, services, and policies to provide accurate information to customers. Stay updated on product changes, updates, and new offerings.

5... More Detail

Apply Now

Similar Jobs

Companies Hiring in Rourkela, Odisha

Bultaminds Venture

National Institute of Technology Rourkela

National Institute of Technology Rourkela

The Goodyear Tire & Rubber Company

National Institute of Technology Rourkela

Venturesathi

APEX Services

UrbanPro.com

Steel Authority Of India Limited

Healthjobsindia

Kenvue

Future Generali, Swaasa Jobs

Sahast Sales Corporation

JP Hospital, Swaasa Jobs

Andd Jobs

Venturesathi

Yoshino Energy Pvt. Ltd.

Hunt & Scout Consultants

Steel Authority of India

Confidential