Team Leader Call Center

Updated: May 10, 2024 03:24 AM GMT

Vision India Services Pvt. Ltd.

Jamtara, Jharkhand

Job Title:- Team Leader

Age :-18-35

Experience:- 1-2 Years

Location - Jharkhand - Hazaribagh, Palamu, Dhanbad, Jamtara, Giridih, Khunti, Jamshedpur

Salary Structure

CTC : - 16,329/- (Rs. 13,050/- Take Home Per Month + PF/ESIC/Inasurance and other benifits)

Qualification - Graduation Pass

❖ Roles and Responsibility: -

1. Over-looking the day-to-day Samvad Kendra (call center) operation.

2. Setting clear team goals and set deadlines for the same.

3. Monitoring the Team performance and reporting on the performance metrics.

4. Motivating and leading the team members.

5. Assign the campaign to the agents and stop the agents from Calling

6. Check hourly agent performance

7. Call Audit with feedback (verbally explain)

8. MIS report read (WDR, APR, CAR)

9. Discovering the training needs and providing Coaching as necessary.

10. Listening to team members’ feedback and resolving any issues or conflicts.

11. Should be able to handle all the activities at the Call Center... More Detail