Refund and Customer Care Manager

Updated: May 11, 2024 01:21 PM GMT

Jaipur Rugs

Jaipur, Rajasthan

Job Title: Senior After Sales and Customer Care Executive

Location: Jaipur, India

About Jaipur Rugs:

Jaipur Rugs, a trailblazer in the luxury rug industry, seamlessly weaves traditional craftsmanship with avant-garde design. Our commitment to excellence, consumer satisfaction, and social accountability distinguishes us as a leader in the global market.

Position Overview:

We seek a highly organized and diligent Senior After Sales and Customer Care Executive with exceptional reporting and follow-up abilities. The candidate must have a minimum of 6 years of customer service experience within an eCommerce setting, showcasing a strong capability to maintain and enhance customer relationships post-purchase.

Key Responsibilities:
• Provide leadership and direction to the after-sales support team, emphasizing the importance of accurate reporting and timely follow-up.
• Handle customer queries, concerns, and feedback, ensuring prompt and effective resolution to foster customer... More Detail