Client Success Manager

Confidencial

Lima

MAIN DUTIES AND RESPONSIBILITIES Assist customers as needed with setting up and configuration of product or service Provide onboarding and further client integration Assist in training courses and educational materials for onboarded clients, including face to face education Cross: sell and upsell of product or service to existing customers Prepare agreements and keep track of the paid invoices and bills Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company Maintain a detailed understanding of products and services, consult customers withquestions and suggest the best products for their needs Promote the value of the product and value through customer experience CANDIDATE PROFILE Solid experience in customer service or customer success position Fluent in English and Arabic Exceptional ability to communicate and foster positive business relationships Social skills required for the upselling and building long: lasting... More Detail

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