Application Consultant Payroll/HR Support (Norwegian Speaking) - [NT442]

Updated: May 16, 2024 06:55 AM GMT

Unit4

Murcia

Job Description As a Application Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions. What you will do: Process and solve cases incidents and service requests in a timely and qualitative way; Investigate, process and document application problems passed to the Application Support team; Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations; Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times. Be responsible for some customer accounts. Follow up cases from specific customer and have meetings with the customer. Be involved in internal activities and projects within global support. More Detail

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