Junior IT Technician

Updated: May 17, 2024 08:58 AM GMT

Ikwezi Mining Limited

Dundee

Responsibilities

As a Junior IT Technician, your responsibility is to provide technical support and assistance to end-users. You will help troubleshoot and resolve hardware, software, and network issues, ensuring the smooth operation of IT systems and minimizing downtime. Key Responsibilities:
• Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including remote install, configure, and troubleshooting of computer hardware, software, and peripherals at the mining sites
• Diagnose root cause problems, determine possible solutions and repair accordingly. Record causes and solutions and update and finalize all completed job cards/helpdesk queries with this information once functionality has been established
• Request approval for replacement of hardware and replace when required and test for proper functionality
• Diagnose any allocated network problems, plan and execute solutions, monitor progress and test functionality
• Install new assets... More Detail