Call Centre Trainee

Venturesathi Business Services LLP

Rourkela, Odisha

Position: Call Centre Trainee

Location: Rourkela, Odisha

Reports To: Operations Team Lead / Operations Manager

Job Summary:

BPO Collection Advisors play a crucial role in a business process outsourcing (BPO) environment, focusing on the recovery of overdue payments and debt from customers or clients. They are responsible for contacting individuals or organizations who have outstanding balances and working to secure payment arrangements or settlements. BPO Collection Advisors use various communication methods and negotiation techniques to recover outstanding debts while maintaining a high level of customer service.

Key Responsibilities:

Contact Debtors:

Initiate contact with debtors through phone calls, or written correspondence.

Verify debtor information and discuss outstanding debts in a professional and respectful manner.

Investigate Debt Status:

Research and gather information regarding the debt, including payment history, contract terms, and any disputes or... More Detail

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