Customer Support Executive (Refund & Grievance)

Updated: May 17, 2024 10:22 AM GMT

Irish Expert

Thrissur, Kerala

Role Summary

A Customer Care Executive will be the primary point of contact for the clients, providing exceptional service and support. The ideal candidate is customer-focused, has excellent communication skills, and is committed to ensuring a positive experience for our clients throughout their interactions with Irish.

Duties And Responsibilities

 Interact with clients through email to address inquiries, concerns, and requests.

 Ensure timely and professional responses to client communications.

 Ensure accurate and up-to-date data entry, including client information, interactions, and feedback.

 Identify and resolve client issues or complaints in a prompt and effective manner.

 Collaborate with internal teams to address client needs and provide solutions.

 Ensure a smooth transition for clients as they engage with Irish.

 Gather client feedback through surveys or direct communication.

 Provide feedback to the relevant teams to improve service quality.

 Maintain... More Detail