Airport Services Duty Supervisor - Hanoi, Vietnam

Updated: May 18, 2024 01:30 PM GMT

Qatar Airways

Hanoi

About The Role

We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Hanoi, Vietnam.

Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Key Accountabilities Include
• Facilitates ramp handling in liaison with all airport staff to expedite departures
• Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related... More Detail