Head Governance and Contract

Updated: May 18, 2024 07:52 PM GMT

AT Ghana

Accra

Job Summary
• The successful candidate will join as a Head for Governance and Contract Management in the Network Department.
• (S)He will report to the Director for Network Projects and will be responsible for the operational governance and implementation of strategies related to the AT network unit.
• The Head of Governance and Contract will also ensure that the managed service partners and other service providers are delivering on the service level agreement which includes key performance indicators, customer experience and quality indicators.
• S(He) has oversight responsibility for contract management as well.

Key Responsibilities
• Work with the various Directors within the CTO Function to deliver true value to the business by driving execution of operational strategies.
• Responsible for contract management
• Manages a Virtual team of experts (L3 support) to support in delivery of reliable services.
• Responsible for SLA management and Service Credit/Bonus-Malus computation for... More Detail