Retail Manager, Ashanti, BA and Northern

AT Ghana

Kumasi

Job Summary
• The successful candidate will join as a Retail Manager for Ashanti, BA and Northern in the Customer Experience department.
• (S)He will report to the Head of Regional Retail Operations and will would provide management of franchise and owned shops including teams, process and customers towards achieving commercial goals and objectives within the Ashanti, Brong-Ahafo and Northern Regions.
• The Job holder will also review assignments and determine course of actions to be pursued to obtain necessary results.

Key Responsibilities
• Working closely with Head of Regional Retail Operations at HQ to ensure uniformity of AT Retail CEX guidelines.

People
• Responsible for performance management of owned and franchise shop employees.
• Provide coaching, recommend and supervise training for team members
• Enforce and track process adherence of all customer service employees in the customer experience area including franchise shops.

Process
• Manage customer experience... More Detail

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