Technical Support Representative

Updated: May 20, 2024 07:42 AM GMT

Elevate Calls Inc.

Georgetown

Company: Elevate Calls Inc.

Position: Tech Support Specialist

Job Description:

We are currently seeking a dedicated and experienced Tech Support Specialist to join our team. As a Tech Support Specialist at Elevate Calls Inc, you will play a crucial role in providing exceptional technical support to our customers, particularly focusing on alarm.com products and services.

Responsibilities:
• Provide prompt and efficient technical support to customers via phone, email, or chat channels.
• Troubleshoot and resolve technical issues related to alarm.com products and services.
• Assist customers with system setup, configuration, and troubleshooting.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document customer interactions and resolutions accurately in our support ticketing system.
• Stay updated on alarm.com products, services, and industry trends to provide informed support to customers.

Requirements:
• Proven experience in technical support... More Detail