manager Services

Qween Network LLP

Vasai-Virar, Maharashtra

Key Responsiblity
• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Role Proficiencies
• A minimum of 5 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management... More Detail

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