Operations Lead

Updated: May 21, 2024 06:02 AM GMT

Vodacom

Maputo

Role purpose:

Vodacom Mozambique is looking for a dynamic, talented and results driven Acquisition Lead for the E-Commerce operation. The appointed person will own logistics and customer operations of the E-Commerce. The role is ideal for individuals with a start-up mindset, problem-solving skills and drive for continuous improvement.

Key accountabilities and decision ownership:
• Own the end-to-end handling and logistics operation for E-Commerce;
• Create and refine local, regional and national logistics processes;
• Create workflows for handling and processing of packages;
• Build an insourced/outsourced team for delivery of goods;
• Develop systems to track operational performance;
• Create, manage and enforce delivery policies and SLAs;
• Work with technology team to improve systems that support the operations;
• Work with customer operations team to develop customer engagement best practices (Courtesy, professionalism, timeliness);
• Train, upskill and motivate teams to deliver... More Detail