Customer Service Supervisor

Horizon, Saraidhella, Dhanbad

Dhanbad, Jharkhand

Role:
Divisional Head Service Interio

Role Definition Divisional Head Service Interio is responsible for primarily two things: 01.
Customer Satisfaction 02. Service Revenue from the interio division
• Get proper installations done in time
• Get Service complaints attended in time
• Generate revenue from service

Responsibility &

Deliverables 4. Take regular customer feedback and improve service quality
• Appraisal/Training and improvement of service technicians
• Should gain full knowledge of furniture and kitchen fittings
• Meet customers for revenue generation and customer satisfaction

Qualification Criteria

1. Should be Diploma in mechanics or some related field with 2-3 years experience of customer handling in consumer durables or furniture.
• Should have own bike
• Should be computer literate, will have to operate service software
• Managerial skills to handle technicians and dissatisfied customer
• Managerial skills to plan, generate profit and head division

Customer... More Detail

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