Quality Assurance Nurse, Kaduna

Updated: May 23, 2024 11:36 PM GMT

StreSERT Services Limited | HR Outsourcing | Expatriate Management

Kaduna

Vacancy – Quality Assurance Nurse

Location – Kaduna

Report line – Head, Medical/Quality Assurance, and Head of Operations

Responsibilities
• Attend to calls and resolve queries relating to the specific units or groups within the organization (route queries to appropriate departments for professional and prompt resolution in complex cases).
• Efficiently utilize the official mobile phone, internet modem and all other work tools for prompt issuance of pre-authorization code to enrollees.
• Attend to and resolve all enrollees’ enquires and ensure that all complaints are promptly resolved on first call resolution, or immediately escalated to the appropriate group or unit.
• Meticulously log all for management analysis and documentation for all relevant stakeholders.
• Follow-up on specific cases as assigned by the line manager for measurable outcomes and stakeholders’ satisfaction.
• Actively and proactively engage in the vetting of bills from the organization’s network of facilities... More Detail