Capability Development- (CL 10) - 14746

Updated: March 05, 2024 03:31 AM GMT

Full-time Job in Ten, Maharashtra

HyreFox Consultants

Mumbai, Maharashtra, India

• Feedback mechanisms, particularly the GROW model.
• Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
• Sounds in English Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
• Manner of articulation and Place of articulation of English sounds.

Additionally, The Candidate Must
• At least 4-5 years of relevant experience as a preprocess trainer, having conducted New Hire trainings on grammar and voice & accent.
• Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).
• Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
• No observable errors in grammar and pronunciations.
• Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, knowledge of major sound corruptions in people from different... More Detail