Front Office Agent

Updated: March 05, 2024 08:28 AM GMT

Full-time Job in Ravello, Campania

HOTEL CARUSO A BELMOND HOTEL

Ravello, SA, Italy

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally. He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to Front Office Manager.

Main duties & responsibilities:

Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs

Create memorable and tailored experiences for all guests following Belmond standards

Coordinate guests services, working with local partners to ensure consistency in the level of service

Anticipate Guests’ needs and handle Guests’ complaints

Cross sell hotel services and venues

Handle reservation inquiries and relative... More Detail