Customer Service Agent

Updated: March 06, 2024 04:10 AM GMT

Full-time and Part-time Job in Naas, County Kildare

Rentokil

Naas, County Kildare, Ireland

Position: Customer Service Agent

Location: Naas, Co. Kildare (Hybrid Work Model)

Contract: Permanent, Part Time

Salary: €27,000 per annum, Paid Monthly

Reporting to Team Manager

Day in the life of a Customer Service Agent:

You will be the first point of contact for all new, prospective and existing customers, you will provide professional customer service through your learned understanding of business services, products and procedures, accurately managing the client’s expectation for the next steps. Wherever possible you will oblige the client’s request and resolve as many issues as possible first time.

Requirements:

Essential Duties & Responsibilities

Customer Service
• Establish positive rapport with callers, positively impacting customer satisfaction and sales opportunities,
• Establish customer enquiry through effective open and probing questions,
• Reassure clients that we can help at all times,
• Use all tools available to deliver a “First Time Fix” for clients wherever... More Detail