Customer Service Officer - Cairns

Updated: March 07, 2024 01:26 PM GMT

BOQ Group

Cairns QLD, Australia

About The Role

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch targets, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:
• Teller duties including general enquiries, account opening/closing, deposits, withdrawals
• Floor walking and initiating quality conversations with customers
• Booking interviews
• Inbound and outbound calling to maintain and build customer relationships
• Daily maintenance of the ATM
• Cash management - ATM Services, Travelex
• Stationery orders
• Strong focus on compliance

About You

As an experienced Customer Service Officer with outstanding customer service and... More Detail