Customer Service Advisor with German

Capita (Polska) Sp. z o.o.

Łódź, Pologne

Customer Service Advisor with GermanMiejsce pracy: ŁódźYour responsibilitiesDeal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basisEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerAccurately record all contact interactions on systems in line with expected processEnsure you give a positive image and great first impression to all contactsBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationOur requirementsC1 English skills + C1 German Language skillsBeing highly methodical with a thorough attention to detailHaving excellent organisational skills and ability to work to stringent customer service SLA’s and KPI’sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC and data entry skillsBringing a proactive attitude with... More Detail

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