Customer Support Specialist

Updated: March 08, 2024 07:47 PM GMT

Work from home Job in Johannesburg South, Gauteng

Project Growth

Anywhere

Our client, a trailblazer in the fintech sector, is dedicated to revolutionizing financial services for the 17 million underserved SMEs in the MENA region with smart corporate cards and advanced expense management solutions. At the heart of a fintech revolution, they're building a modern financial operating system for businesses, fueled by a vision that merges ambition with the practical needs of the market.

They are on the search for a Customer Support Specialist skilled in managing intercom-based chat, email, phone calls, and WhatsApp support. This is a highly client-facing role, as such the individual would need to be capable of building relationships. This role is crucial for individuals who not only have a deep understanding of the company's products but are also capable of crafting informative help articles and conducting customer onboarding sessions. Additionally, the position involves encouraging customers to leave positive G2 reviews, with incentives tied to meeting review... More Detail