Quality Analyst

Updated: March 09, 2024 03:44 PM GMT

Full-time Job in Semarang, Central Java

Nityo Infotech

Semarang, Semarang City, Central Java

Placement in Semarang, Jawa Tengah.

Working on rotational Shifting (24/7)

Candidates must have experience working in the BPO or Contact Center industry (mandatory), handling e-commerce is preferred.

REQUIREMENTS / EXPECTATIONS

• Diploma or Bachelor's Degree in a related field

• Excellent computer skills with MS Office and familiarity with Google Suites.

CORE DESCRIPTION OPERATIONS

• Implement quality assurance processes and procedures to maintain high standards of service delivery in line with client requirements

• Conduct regular quality audits and assessments to identify process gaps, ensure compliance and drive process improvements

• Collaborate with operations teams to measure and monitor operational efficiency based on target KPIs

TEAM DEVELOPMENT

• Identify skills gaps and training requirements for improvement of the team

• Provide coaching, guidance, and feedback to team members to improve the quality of deliverables

CLIENT RELATIONSHIP

• Conduct regular quality... More Detail