Operation Supervisor
Riyadh, Saudi ArabiaCompany
Ninja
Location
Riyadh
Job Type
Full-time
Posted
1 day ago
Via
via GulfTalent.com
Apply On
Job Description
Description
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
We are looking for a proactive and results-driven operations supervisor to oversee daily delivery operations and lead driver performance. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement across all delivery activities.
Responsibilities:
• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts while ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policies, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.
Requirements
• Minimum 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• Bachelor’s degree in business, logistics, or related field preferred.
• Valid driver’s license.
Benefits
• Be part of a fast-paced, impact-driven environment.
• Opportunity to grow into advanced support or quality-focused roles.
• Work closely with cross-functional teams to improve partner experience.
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Frequently Asked Questions
Quick answers about Driver Jobs in Saudi Arabia
What is the minimum wage for Saudi nationals in driver jobs in the private sector in 2026?
As per the Ministry of Human Resources and Social Development, the minimum wage for Saudi nationals in driver jobs in the private sector is SAR 4,000 per month as of 2026. This wage is set by Royal Decree M/52 dated 21/8/1441 AH and applies uniformly to all private sector roles including drivers. Overtime pay is 150% of the regular hourly rate.
What work visa requirements apply to foreigners seeking driver jobs in Saudi Arabia in 2026?
Foreigners require a work visa sponsored by an employer registered on Qiwa, valid for up to 2 years and renewable, as per HRSD guidelines effective 2026. The employer must prove no suitable Saudi candidate exists under Nitaqat quotas for drivers. After entry, an Iqama residence permit costing SAR 650 annually must be issued within 90 days.
What eligibility criteria including education and experience are needed for driver jobs in Saudi Arabia?
No formal education is required for light vehicle driver jobs, but heavy vehicle drivers need a valid Category 3 or 4 Saudi driving license and at least 2 years of experience, per Ministry of Transport rules as of 2026. Applicants must be at least 21 years old and pass a medical fitness test. Saudi nationals get priority under 25% Saudization quota for drivers.
What documents are needed to apply for a driver job and get work permit in Saudi Arabia?
Required documents include a valid passport, attested educational certificates if any, driving license from home country (to be converted), medical report, and police clearance, submitted via employer's Qiwa account as of 2026. The process takes 7-30 days for visa approval costing SAR 2,000 in fees paid by employer. Contract must specify SAR 4,000 minimum for Saudis.
