Remote Support Leader
Updated: March 09, 2024 11:04 PM GMT
Weir Minerals
SowetoWeir Minerals's job vacancy, Career and Recruitment
Job title : Remote Support Leader – Kathu, Johannesburg jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : March 22, 2024
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Key Responsibilities:
Ensures all systems are periodically reviewed and updated to the latest SW versions.
Provides technical support pointing to reduce first response time and case resolution times.
Maintains support cases updated, reporting findings and solutions to inform and allow learning from the solutions provided.
Maintain regular and effective communication with Global Support Management regarding technical issues to resolve customer needs adequately.
Secure System Analysts and Remote Support Specialists have the information and resources to evaluate, maintain, and supervise systems' performance daily.
Ensure the implementation of Motion Metrics corporate technical authority guidelines, reporting results, and collaborating with... More Detail
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