Customer Service Executive (English)

Updated: March 12, 2024 09:09 AM GMT

Contractor Job in Surakarta, Central Java

Teleperformance

Surakarta, Surakarta City, Central Java

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Communicate with customers, email, live chat and call (inbound/outbound). Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.

Basic Requirements :

Minimum graduates of Diploma III

Fresh graduates are welcome to apply

Excellent written and verbal communication skills in English

Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity.

Flexible for shifting schedule and changes along with it.

Ability to handle high volumes during promotions and peak seasons.

Preferred Requirements:

Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)

Compliance perations experience is... More Detail