Customer Success Moderator Solo

Updated: March 09, 2024 11:57 AM GMT

Contractor Job in Surakarta, Central Java

Teleperformance

Surakarta, Surakarta City, Central Java, Indonesia

Basic Requirements:

- Minimum D3 / S1 any major

- Minimum GPA 2.75

- Fresh Graduate are welcome.

- Fluent in English both of Written and Reading.

- Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday.

- Willing to place in SOLO [Solo Grand Mall].

- Candidates can work immediately if they pass the client interview.

Responsibilities:

- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

- Review contents within agreed latency SLA and standards of quality

- Label Videos, Store Content and Text contents as per policy guidelines.

- Ensure adherence is met on all basic product related training and clear the exams

- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

- Identify needs and collaborate on projects to improve support tools and processes More Detail