Customer Success Specialist (Surakarta, Jawa Tengah)

Teleperformance

Surakarta, Surakarta City, Central Java

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

Communicate with customers, email, live chat and call (inbound/outbound).

Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.

Basic Requirements
• Bachelor’s degree or equivalent diploma
• 1 years' work experience in e-commerce service handling (fresh graduate welcome to apply)
• Excellent written and verbal communication skills in English
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity.
• Flexible for shifting schedule and changes along with it.
• Ability to handle high volumes during promotions and peak seasons.
• English capabilities minimum B1 English First and ready interview with fulll... More Detail

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