Junior executive Customer Care - Malayalam

Updated: March 14, 2024 02:15 PM GMT

Tzar Industries Private Limited(Durafit)

Thiruverumbur, Tamil Nadu

Job description: Junior Executive - Customer Care

Roles and Responsibilities:

1. Manage Inbound /Outbound calls

2. Managing a team of representatives offering customer support

3. Resolving customer complaints brought to your attention

4. Over-seeing the customer service process

5. Monitoring the work of individual representatives and of the team

6. Possessing excellent product knowledge to enhance customer support

7. Maintaining a pleasant working environment for your team

8. Planning the training and standardization of service

9. Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

10. Responding promptly to customer inquiries.

11. Communicating with customers through various channels.

12. Acknowledging and resolving customer complaints.

13. Managing a team of junior customer service representatives.

14. Ensure customer satisfaction and provide professional customer support

Qualification

Qualifications - Any degree

Skills for... More Detail