Call-Center Representative Jobs

Updated: April 01, 2024 01:51 PM GMT

Axis Bank

Ponnani, Kerala (+12 others)

Overview:

As a Tele-Caller at Axis Bank, you will play a crucial role in providing exceptional customer service and fostering positive relationships with clients. Your primary responsibility will be to interact with customers over the phone, address their inquiries, and provide solutions to their concerns. Additionally, you will participate in engagement campaigns to both potential and existing clients to maximize growth opportunities for the bank. This role requires effective communication skills, a customer-centric approach, and the ability to handle customer complaints and provide appropriate solutions.

Key Responsibilities:
• Customer Interaction:
• Identify and assess customer needs through effective communication over the phone.
• Provide accurate, valid, and complete information to customers using the appropriate methods and tools.
• Handle customer complaints, provide suitable solutions, and alternatives within the specified time limits.
• Follow up with customers to ensure... More Detail