Zomato Recruitment- Customer Support Analyst Post

Updated: April 06, 2024 09:52 AM GMT

Zomato

Nilokheri, Haryana (+22 others)

Zomato Recruitment

The Customer Support Analyst is responsible for providing excellent customer service to Zomato users. This includes resolving customer queries and issues, providing information and support, and ensuring that customers have a positive experience. The ideal candidate will have strong communication and problem-solving skills, as well as a passion for helping others.

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Responsibilities:
• Respond to customer queries and issues via chat, email, and phone
• Provide information and support to customers
• Resolve customer issues in a timely and efficient manner
• Escalate complex issues to the appropriate team
• Work with other teams to improve the customer experience
• Stay up-to-date on Zomato products and services

Zomato Careers

Skills and Qualifications:
• Bachelor's degree in a related field
• 1+ year of customer service experience
• Strong communication and problem-solving skills
• Excellent written and verbal communication skills
• Ability to... More Detail