Service Desk Engineer

Updated: April 06, 2024 04:36 PM GMT

Orange Business

Antananarivo

about the role

Overall description :

¿ To ensure excellent customer service at all point in time while interfacing with customers

¿ To ensure expert level intervention and case management

¿ To coach/train service desk analysts and service desk specialists for the development of further skills and competencies

¿ To provide support and assistance to service desk analysts and service desk specialists in their daily work.

¿ Document all training courses or change in process in order to facilitate diffusion to staff

about you

Knowledge:

• Telecommunications

• Knowledge Management Systems

• Process and Standards

• Service Desk Organisation

• Customer Relationship Management

Abitilities:

• Good communication skills

• Excellent customer facing skills are required

• Good time management, and organisational skills

• Team work, uses a team approach to solve problem when appropriate.

• A determination to process tasks according to pre-defined processes is essential.

• Ability... More Detail