Service Desk Agent

Ricoh Vietnam

Ho Chi Minh City

• Call Centre Management: Answering customer calls and responding to their emails, handling customer complaints or issues, identifying problems and assisting them with their queries.
• Following up on customer inquiries/ issues to inform customers about further steps, escalating issues to supervisors as needed. Reporting recurring issues to manager.
• Processing orders, forms, and requests from customers according to standard procedures.
• Customer care: In charge of surveys, voice of customers to prepare reports in need. Provide feedback and suggestions on how to improve processes.
• Keep customers information up to date on the internal systems.
• Provide support and assistance to other team members as needed.
• Support admin jobs for Service Department.
• Other tasks will be discussed in the interview

Requirements
• Bachelors Degree
• Communication skills, listening skills and problem-solving skills. Call center and customer care experience.
• 1-2 years of working experience in... More Detail

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