VIP Host

Yellow Social Interactive

St John's

The VIP Host is responsible for delivering exceptional VIP service to our distinguished VIP clientele. Through various communication channels, the VIP Host enhances customer satisfaction, encourages loyalty, and contributes to revenue growth. This role involves proactive engagement with VIP customers, supporting Account Managers, providing feedback for campaign improvement, and meeting productivity and quality targets.

Responsibilities:
• VIP Customer Communication: Engage with VIP customers via phone calls, emails, and social media to deliver personalized and proactive service. Respond promptly to VIP inquiries, requests, and concerns, ensuring a high level of customer satisfaction. Initiate contact with VIP players to enhance their overall experience and increase their lifetime value.
• Support to Account Managers: Assist Account Managers in their daily activities, such as reaching out to promotion winners and acknowledging VIP birthdays. Collaborate with Account Managers to ensure... More Detail

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