Customer Service

Updated: May 04, 2024 03:20 AM GMT

RK HR Management Private Limited

Viramgam, Gujarat

• Customer Support and Engagement:
• Provide comprehensive customer support via various channels including computers, email configuration, phone, and WhatsApp, ensuring timely and accurate responses to inquiries, feedback, and requests.
• Utilize iPad and other tools effectively to assist customers with travel guidance, itinerary planning, and sharing of travel photos and memoirs on Instagram.
• Facilitate communication with customers through DMs (Direct Messages), WhatsApp, and phone, ensuring a seamless and personalized experience.
• Proactively address any negative feedback or concerns raised by customers, ensuring timely resolution and follow-up to maintain customer satisfaction.
• Need to maintain data of stationery gifting. Take follow ups for timely gifting as per mentioned by team with proper address as per co-ordination with client.
• Use feedback data to drive continuous improvement initiatives across all aspects of the business, including product offerings, customer service... More Detail