Call Center Agent
Updated: May 10, 2024 09:58 AM GMT
HCLTech Sri Lanka
Colombo• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned More Detail
Similar Jobs
Companies Hiring in Colombo, Western Province
Marvel Sri Lanka
Ascentic
InTalent Asia
Yunash
Lkcareers
Emapta Global
Quess Lanka
Uconnect
Envoy Ortus
KochaSoft
Singer Finance
mymech Sri Lanka
Da Vinci
Idea Group Limited
The Web Sushi
GTN Tech
Air Arabia
Prime Lands
OmobioNG
DPJ Holdings
New Jobs Posted in Colombo, Western Province
Latest Jobs in Colombo, Western Province
-
Trainee Reservation
Resfeber Holidays -
Business Analyst
CAREER141 -
Marketing Manager
FINEZ -
English Teacher
AIESEC in Sri Lanka -
Service Executive MIS
HNB General Insurance -
Educational Consultant
STUDENTS IN AUS -
Sales Manager
FINEZ -
Motion Graphic Designer
Echt Social -
Helpdesk Executive - Pannipitiya
Qminimore -
Customer Service Executive
CAREER141